TripGuide Iceland ehf.´s travel agency license has been revoked - Claim for refund for package tours organized by TripGuide Iceland ehf.
21.05.2025
The Icelandic Tourist Board has revoked the travel agency license of TripGuide Iceland ehf., ID. 490710-1160, effective May 21st, 2025, as the licensee no longer meets the conditions for license to be issued.
The company is therefore no longer authorized to create, offer or sell package tours or to mediate the sale of linked travel arrangements for commercial purposes.
Travelers who purchased package tour or linked travel arrangement from TripGuide Iceland ehf., can claim for a refund if the payment has not been refunded by the travel agency. The Icelandic Travel Insurance Fund reimburses a traveler for payments made by the traveler for a package tour or linked travel arrangement that will not be carried out in accordance with the contract because the company's license has been revoked by the Icelandic Tourist Board.
Travelers who purchase trips from TripGuide Iceland ehf. after the travel agency license has been revoked are not insured by the Icelandic Travel Insurance Fund.
The deadline for submitting a claim for reimbursement is 26 th July 2025. The claim must be received within the claim submission deadline. Claims received after that time will not be accepted.
Claims can be submitted here: https://www.ferdamalastofa.is/en/claim-for-refund-tripguide-iceland
The claim must be accompanied by sufficient documentation to prove the claim, such as a description of the trip and receipts for payment or transfer.
Further information is available by phone, +354-535-5500 between 10:00-12:00 or by e-mail: krofur@ferdamalastofa.is.